Last Updated: December 1st 2024

Shipping Policy

We aim to deliver your items in a timely and efficient manner. Please note the following:

- Processing Time: Orders are typically processed within 1-3 business days.

- Shipping Time: Delivery times vary based on your location and the selected shipping method. You will receive a tracking number once your order has shipped.

- Customs and Duties: For international orders, customs fees or duties may apply and are the responsibility of the customer.

If you have any questions regarding shipping, please contact us at info@jaguarwhisper.com.

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Returns and Exchanges Policy

At Jaguar Whisper, we strive to ensure you are satisfied with your purchase. Please review our return and exchange policies below:

Items Eligible for Return

- All items, except Hapé, can be returned for store credit.
- Items must be unused and in the same condition as when they were received.
- Returns must be initiated within 30 days of receiving the item.

How to Request a Return

- Contact us at info@jaguarwhisper.com to request a return authorization.
- Include your order number and details about the item you wish to return.
- Customers are responsible for return shipping costs.

Hapé Returns

- Due to health and safety concerns and to ensure the highest quality of our Hapé products, we cannot accept returns of Hapé.
- If there is an issue with the Hapé you received, please reach out to us at info@jaguarwhisper.com, and we will be happy to assist you.

Thank you for your understanding and support. Your purchase helps us continue our mission to preserve the Amazon jungle and its cultural heritage.